If it's not
working out.

One plan, one flat monthly fee in your local currency, no cut of your orders, and you can cancel any month. We don't lock you into a contract, so there's rarely anything to refund — but when there is, we sort it out quickly and in plain English. No forms, no hold music, no fine print.

The first fourteen nights are free, on every plan. We may ask for a card on signup so we can charge you on day fifteen if you stay — we won't charge it before. Cancel any time in those two weeks and you owe nothing, with nothing to refund. The menu you built stays yours.

Cancel in a click whenever you like. You keep full access until the end of the month you've already paid for, and we don't bill you again after that. Because the software keeps running for you right up to the period's end, we don't pro-rate the unused part of a month you chose to cancel — you've had the use of it.

Your price is set in your local currency by our payment provider; any sales tax or VAT is handled at checkout. If a refund is due, it's worked out in that same currency.

If we got the billing wrong, the fix is on us. We refund in full, no questions asked, when:

• we charged you twice for the same month;
• we charged you after you'd already cancelled;
• we billed you for a plan you never signed up for;
• you were charged during the free trial by mistake.

We aim for 99.9% uptime during service hours (Tue–Sun, 11:00–23:00 local). When an extended outage on our side makes the service unusable, we credit the affected days to your next invoice automatically — you shouldn't have to ask. If you'd rather have the money back than a credit, just say so.

A month you used and then decided to cancel, or a plan that worked exactly as described but wasn't the right fit, isn't something we refund — that's what the free trial is for. We'd always rather you try it on us than pay and regret it.

Refunds go back to the original payment method through our secure payment processor — we never see or hold your full card number. They usually land within five to ten business days, depending on your bank, and we'll email you a confirmation the moment one is issued.

If something looks wrong on your statement, email us first — we can almost always sort it faster than your bank can. Opening a chargeback before talking to us may pause your account while the dispute is open, which we'd both rather avoid.

Email billing@dinemint.com with your account details and what happened. A real person reads and replies — we aim to resolve every request within two business days.